Gift cards have an expiration date of 3 months.

To request an exchange or return, please send an email to hello@gaviotaswimwear.com with the subject line ‘Exchange Request’ or ‘Return Request,’ depending on your case. Be sure to send the desired items for exchange within 3 days of receiving your order. In your email, please include the following details:

Full name*
Email address*
Date of purchase*
Order number*
Reason for exchange or return*

All returns or exchanges must be requested within 24 hours of delivery. Returns requested within this timeframe are eligible for free return shipping. Items returned outside of this timeframe will not be accepted.

Once your return or exchange request has been approved, we will provide you with the necessary instructions for shipping the item back.

RETURN ADDRESS:

Prados del Este, Caracas.

Items must be in original condition (including tags) and must not have been worn, altered, or washed. The articles must not have been used in photo shoots,
Instagram posts, in any social network, commercially or for personal gain. All packaging sent with your order must be returned in perfect condition.

Once the items are received, our team will process the return or exchange within 1-5 business days and reserves the right to accept or reject if the items do not meet the above requirements. If these do not meet the requirements, the customer will be informed by email and the items will be returned.

Once processed, you will receive a confirmation email and the voucher to use on future purchases with a maximum use period of 30 calendar days, effective from the day the voucher is approved and sent. This voucher must be used on products available during that period with no exceptions.

Pre-order items take between 5-15 business days to produce, process and ship.

If you want an item that appears Sold Out on the website, contact us immediately at hello@gaviotaswimwear.com
to verify if the item can be made by our production team.
We will notify you by email as soon as possible.

We daily monitor stock levels on the Online Store, but sometimes some items may not be available at the time of purchase. This is extremely rare but if it occurs you will be notified via email and we will offer a replacement or a full refund.

All national order are processed within 1-3 business days.
Orders within Venezuela are shipped through MRW or ZOOM.
Orders are shipped Monday to Friday excluding holidays.
Delivery times vary depending on the destination city, usually between 1 - 3 business days from the date of shipment.
Same day delivery is currently unavailable but you can contact us directly at hello@gaviotaswimwear.com to arrange pick up if item is available in stock only in Caracas.
Once your order has been placed, you will receive a confirmation email with order information and details.
Once your order has been processed and is ready to ship, we’ll send a WhatsApp notification with your tracking number. In the event of any delays or issues with your order, you will be notified accordingly.

SHIPPING PRICES

$2–$5 USD, depending on the destination. Shipping fees are paid at the destination directly to the shipping carrier.

Orders are processed within 1 to 3 business days.
Once shipped, delivery usually takes 10 to 15 business days, depending on the destination country and customs procedures.
The shipping fee will be calculated automatically at checkout. Orders are shipped Monday to Friday excluding holidays. Same day delivery is currently unavailable for international orders.
International shipping costs range from $40 USD to $100 USD, depending on the destination country.
Free shipping is no longer available, under any condition. Once your order has been placed, you will receive a confirmation email with order information and details.
Once order is processed and ready to ship, another email will be sent directly from our shipping partner DHL with tracking number and estimated delivery date. In the case of any delays or issues regarding your order, you will be notified by email. We do not deliver to PO Box or Freight Forwarder addresses. Orders to these addresses will be cancelled. Orders with multiple items may be shipped in different deliveries, you will receive multiple shipping confirmation emails.
We currently ship worldwide.

Interested in wholesale opportunities or partnerships? We’d love to collaborate with you. E-mail: hello@gaviotaswimwear.com